Toss’ FacePay Tops 1 Million Users Two Months after Official Launch

• Adds an average of 8,200 new users per day
• Only facial-recognition payment service to receive preliminary adequacy review approval from Korea Personal Information Protection Commission.

Toss announced that FacePay, its new offline payment service powered by facial-recognition technology, has surpassed one million users.

FacePay allows users to complete payments simply by looking at the terminal - no credit card or phone required. With sub-one-second transaction speed, high convenience and advanced security, the service is rapidly gaining traction. After users register their face and  payment method in the Toss app, they can use FacePay at any businesses equipped with Toss terminals.

The service officially launched in September, about six months after undergoing beta testing that applied facial recognition technology to existing Toss POS terminals installed at select locations including convenience stores.  Since launch, the user base has grown from 400,000 to 1 million - an average of 8,200 new users per day, or roughly one new user every 10.5 seconds.

The service is also seeing strong on-site usage. As of November, nearly half of all FacePay-enabled merchants nationwide recorded at least one transaction. In Seoul, that figure reached about 79%, and usage was particularly high among cafés, with around 95% of participating locations recording actual payments.

Toss plans to accelerate the expansion of FacePay, supported by its differentiated security framework. FacePay is the only facial-recognition payment service in Korea to receive preliminary adequacy review approval from Korea Personal Information Protection Commission. The service incorporates multiple layers of AI-based protection to detect and mitigate security risks, including liveness anti-spoofing, a Fraud Detection System (FDS), and an advanced facial recognition model capable of precisely distinguishing facial variations and similar faces.

“Beyond convenience and speed, the trust we have built through our long-standing focus on security has been the foundation for FacePay’s rapid adoption,” said a Toss representative. “We will continue expanding supported locations and features so that more users can experience the ease and delight of seamless payments in everyday life.”